Trendsec Solution Co., Ltd., (hereinafter referred to as “We, our or us” respectively) owns and operates HANUMAN Chat App (hereinafter referred to as the “Service”) – a messaging App developed and launched in September 2021.
This document informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the HANUMAN Chat App (mobile application) by Trendsec Solution Co., Ltd.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to:
First name and last name
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile device’s operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
USE OF DATA
Trendsec Solution Co., Ltd. uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information to improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Information You Provide
Your Account Information. You provide your mobile phone number to create a HANUMAN Chat account. You provide us with the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts. You confirm you are authorised to provide us with such numbers. You may also add other information to your accounts, such as a profile name, profile picture, and status message.
Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, voice messages, files, and shared location information) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for as we try to deliver it. If a message is still undelivered after 30 days, we may delete it. To improve performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time.
Your Connections. To help you organize how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists. These groups and lists get associated with your account information.
Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you with customer support. For example, you may send us an email with information relating to our app performance or other issues.
DISCLOSURE OF DATA
Trendsec Solution Co., Ltd. may disclose your Personal Data if such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Trendsec Solution Co., Ltd.
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
SECURITY OF DATA
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secured. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER SITES
Automatically Collected Information
Usage and Log Information. We collect Service-related diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like). This may include, log files, crash reports, performance logs and other usage reports.
Transactional Information. If you pay for our Services, we may receive payment information and transaction confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you. This information is collected for diagnostics and troubleshooting purposes, such as if you are having trouble with our App’s location features.
Status Information. We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.
How We Use Information
We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.
Our Services. We analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
Safety and Security. We verify accounts and activities and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and by ensuring our Services are being used legally.
Information You and We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
Account Information. Your phone number, profile name and photo, online status and status message, last seen status, and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.
Your Contacts and Others. Users with whom you communicate may store or share your information (including your phone number or messages) with others on and off our Services. You can use your Service settings and block feature in our Service to limit the visibility, accessibility and use of your information by other users of the Service.
Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (such as iCloud or Google Drive), they will receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
HANUMAN Chat is operated by Trendsec Solution Co., Ltd. . We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customize, support, and market our Services and their offerings. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities. HANUMAN Chat App would not use your data for any purpose other than to assist us in operating and providing our Services.
Our Service does not address anyone under the age of thirteen (13).
We do not knowingly collect personally identifiable information from anyone under the age of thirteen (13). If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: email@example.com
By phone number: 023 67 22 495